To process the return you must access the corresponding order from your customer profile and request the warranty by filling out the form.
This form will guide you to tell us what is wrong with the product(s) you purchased from us and click submit. Once we receive your request, we will indicate you the next steps of the process by email.
From the moment you request it, the time for you to receive a replacement product or the full refund of the returned item will begin to count.
Once the return has been authorized, you will be able to send the product to the following address: ERGOX J.A.R.SL., CALLE CANAIMA Nº 2, 25110 ALPICAT, LERIDA.
